Waitlist

The Waitlist feature allows you to set up booking requests for particular dates and times from clients and find available time slots for booking when they appear in your schedule.

Activate the Waitlist

1. Go to Settings → Waitlist.
2. Activate the Waitlist.
3. Shorten the interval if necessary. If you do, the app will also find free time slots for services with a duration shorter than the one given.
4. Configure the time of day. Set up your desired time intervals for searching time slots during the morning, afternoon, and evening for booking.

Time of day is the desired time range for booking. For example, if the client wants to book services with you in the first half of the day, then choose the time range Morning.

5. Tap Save.

Add client to waiting list

1. Go to Menu → Clients → Waitlist.
2. Tap Add Client to Waitlist.
3. Choose the staffer.
4. Enter the service which the client wants to book. If necessary, manually edit the full duration of the selected service.
5. Configure the waiting period.

• Start date - from what date the search for free time in the staffer’s schedule will begin.
• End date - on what date the search for free time in the staffer’s schedule will end.
• Time of day is the desired time range for booking. For example, if the client wants to book services with you in the first half of the day, then choose the time range Morning. If the time doesn’t matter to the staffer or the client, choose the time of day All day.

5. Add notes if necessary, and tap Done.

6. Configure the waiting period.

• Start date - from what date the search for free time in the staffer’s schedule will begin.
• End date - on what date the search for free time in the staffer’s schedule will end.
• Time of day is the desired time range for booking. For example, if the client wants to book services with you in the first half of the day, then choose the time range Morning. If the time doesn’t matter to the staffer or the client, choose the time of day All day.

5. Add notes if necessary, and tap Done.

When a booking time is found in the staffer’s schedule, the app will notify you, and you can send the client a message saying that a time slot has become available for booking, or book the client immediately in the available slot.

If the client is already booked at the salon on a future date, but either the staffer or the client has decided to reschedule the appointment and an available time slot could not be found, you can move the existing client appointment to the Waitlist inside the appointment card.

1. Go to Calendar.
2. Find and open the appointment you need.
3. Scroll down and tap Cancel and add to the Waitlist.
4. Enter the reason for cancelling and rescheduling the appointment.
5. Configure the waiting period and change other data in the request if necessary. The client in the booking cannot make these changes.
6. Tap Done.